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Update to Return Policy

Store News

excited

We recently updated our return policy to help our brides make better choices for their wedding accessories.  Here are some of the recent changes:

1)  Return Policy Period Now 7-Days: Brides now have 7 consecutive days to view their item and possibly see it with their dress to make a final decision.  If a bride finds the item does not work for her, we just need to be informed of the intent to return by e-mail within the 7-day period of delivery. If the return guidelines are followed, a refund will be made.

2) We Offer Refunds Now Instead of Store Credit:  We have adjusted our return policy on our website to offer refunds on most items instead of a store credit.  All a bride needs to do is review and follow the return policy.

exceptions

3) Exceptions: As much as we wish we could offer refunds on the following, we have a few exceptions that cannot be returned and are final sales.  They are as follows:

  • Customized Veils
  • Colored Veils and Accessories
  • Silk, Lace, Beaded, Embroidered Veils
  • Couture Veils
  • Erica Koesler Products
  • Elena Design Products

(I know, Booooo!)

4) Also to Note:  So, there is another exception...all rushed orders and orders made within 10 days of a wear date are not returnable/refundable.  Sorry, no exceptions.  

(Dognabbit!)



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