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Update to Return Policy

Store News


We recently updated our return policy to help our brides make better choices for their wedding accessories.  Here are some of the recent changes:

1)  Return Policy Period Now 7-Days: Brides now have 7 consecutive days to view their item and possibly see it with their dress to make a final decision.  If a bride finds the item does not work for her, we just need to be informed of the intent to return by e-mail within the 7-day period of delivery. If the return guidelines are followed, a refund will be made.

2) We Offer Refunds Now Instead of Store Credit:  We have adjusted our return policy on our website to offer refunds on most items instead of a store credit.  All a bride needs to do is review and follow the return policy.


3) Exceptions: As much as we wish we could offer refunds on the following, we have a few exceptions that cannot be returned and are final sales.  They are as follows:

  • Customized Veils
  • Colored Veils and Accessories
  • Silk, Lace, Beaded, Embroidered Veils
  • Couture Veils
  • Erica Koesler Products
  • Elena Design Products

(I know, Booooo!)

4) Also to Note:  So, there is another exception...all rushed orders and orders made within 10 days of a wear date are not returnable/refundable.  Sorry, no exceptions.  


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